Frequently Asked Questions About Moving

Getting ready for the move


Because we're a customer-centered Toronto moving company, we take every precaution to handle your belongings as if they are our own.

To make an informed decision and move with confidence, please browse through for our Frequently Asked Questions.

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Phone     (416) 770- 4848

Moving 416

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Is the service you offer door to door?

Yes, it is a door to door moving service.


How long does it take to move 1, 2, 3 bedroom?

1-2 Bedroom Apartment = 3 - 5 hours
2-3 Bedroom Condo = 4 - 6 hours
2-3 Bedroom House = 6 - 8 hours

Remember, these are average move times only. The times above are representative for local moves being performed by two movers (3 movers on 3 bedroom houses). The actual relocation time will be strongly influenced by the amount of packing you do yourself, by the traveled distance between the pickup and the delivery locations, the weather, and the road and traffic conditions. While the latest in particular are out of control, the packing is completely in your hands.


Breaks during the move

Movers are allowed to take 15 minutes breaks every 2 hours. The time spent on these breaks is counted towards the total time of the move and charged to the customer at their hourly rate. If the mover exceeds 4 hours, the movers are allowed to take one 30 minute lunch break. The time spend on this lunch break will not be billed to the customer.


Do you charge for a minimum amount of hours?

Yes, local moves will be subject to a minimum of two hours of labour charge. Once the minimum is reached, you are billed in increments of half-hour, half of your hourly rate. Moves billed on a flat-rate bases are exempt from this policy.


What is travel time?

Travel time is a flat-rate based on the average driving time from our office to your pick up area. Half of this fee allows our truck to get from our office to your home for the start of the move. The other half covers the return back to our office at the completion of your move. Travel time does not include the driving time between loading and unloading and will be added to your hourly charges at the completion of your move.


What kind of payments do you accept?

We accept cash. Under no circumstances shall we accept personal or company checks. Any exceptions to the above will have to be approved by the office prior to the move day.


How do you protect the furniture?

All the furniture is professionally wrapped with special thick moving blankets (this service is included in the price).


Do I have to pack my belongings? Or you will you do it for me?

We shall pack your belongings if you do not have the time to do so or want to leave this step of the move up to professionals. If you would like us to pack your belongings, it is best that you make this arrangement with us prior to your moving day. For the most cost-efficient move, be completely packed and prepared prior to the movers’ arrival. Keep in mind that you will be charged the standard hourly rate for all the time the movers spend packing you belongings.


Do you sell packing materials?

Yes. We have everything you need for self packing. We also offer full packing services. From boxes to bubble wrap, the materials you need are available at our warehouse at competitive prices.


What happens if I have to reschedule my move?

As soon as you realize there may be a problem with your moving date, you need to contact Miracle Movers to arrange for a new pickup/delivery/trip date. We will charge a cancellation fee of $50 if the cancellation request is received in less than 3 days prior to the scheduled move day.


What time will the moving crews arrive to pickup or deliver?

VIP-Moving crews start their pickups between 8:00 A.M. and 9:00 A.M. and continue throughout the day. We will call you the business day before your agreed pickup date to confirm the time of arrival. Due to unforeseen circumstances or traffic, morning arrivals are subject to 1 hour delays while afternoon arrivals are subject to 1-3 hours delays, which will be announced to you in a timely manner.


Do I need to be available during the pickup?

YES. We strongly suggest that you are present to identify which goods are staying and which are going, items requiring special handling, and to answer any questions. Most importantly, you must be present at pickup and delivery to assist in the Inventory Process. The Inventory Process involves the pickup crew preparing an inventory of all your furniture and packed containers as they are loaded onto the truck, noting existing conditions. You will be required to sign the Inventory Agreement agreeing (or refuting in writing on the document) with the conditions noted by the crew concerning all items loaded on the truck. At delivery, you will participate in this process again by checking off unloaded items. Your participation in this process is critical to any claim resolution you may have after the move. If you absolutely cannot be present, we recommend that someone who is familiar with your household goods represents you.


Can you transport pets to our new home?

We do not transport pets. Ideally, pets and plants travel best in your own car.


Can you move my plants?

If your plants are very dear to you, we suggest you take them with you. Therefore, we suggest you not to move your plants unless you absolutely cannot leave them behind. The VIP-Moving is not liable for plants.